Order Policy

  MFD Policies
It is the responsibility of the purchaser to read all company policies listed on this page prior to ordering and or returning merchandise.

My Favourite Doll Inc, in business since 1994!

Order Policy 
Pre-orders are considered to be a firm commitment on both our part and yours and must be secured with a valid credit card number. Other than product that requires a deposit, your credit card will not be charged until the item is in stock and ready for shipping. It is the customer's responsibility to cancel unwanted orders. When we receive your items(s) invoices will automatically be charged and shipped. Please notify us of any credit card and/or address changes. If we are asked to contact a customer prior to shipping but are unsuccessful after 2 attempts, we will either charge their credit card or cancel the order. It is the responsibility of the purchaser to read all company policies listed on this page prior to pre-ordering merchandise.

Deposits
Items that require a deposit when ordering can be canceled, but the deposit is non-refundable and non-transferable. (Very few items require a deposit)

Your privacy is important to us 
My Favourite Doll Inc. features secure on-line encrypted transactions to ensure the privacy of any information you submit to us. This ensures that your credit card details are safe and can only be intercepted by My Favourite Doll Inc. Our online web site utilizes industry-standard Secure Socket Layer (SSL) technology to allow for the encryption of potentially sensitive information. All personal information you submit, such as name, address and credit card details, are powerfully encrypted before leaving your browser. My Favourite Doll Inc. is registered with site identification authorities to enable your browser to confirm our security identity before any transmission is sent. 

All customer information, including name, address, email etc is kept confidential. Under no circumstance will we divulge or sell customer information to a third party.

Ordering
Repeat customers do not have to enter their credit card numbers on-line unless they wish to use a different card from their last order. On-line orders always receive priority processing. Email and fax orders are the second best way to order - please remember to clearly state your name, address and phone#.

Taxes  
HST will be applied to all Canadian Orders (or just GST where applicable). There are no taxes charged by us on orders being shipped to the USor overseas.

Type of Payment 
Credit Cards
We accept Visa and MasterCard. 
Cheques and Bank Payments
We accept bank issued money orders, travelers cheques and personal cheques. We reserve the right to hold shipments until personal cheques clear the bank. Money orders from outside of Canada must be Bank issued International Money Orders, not Domestic Money Orders. We will hold merchandise for 2 weeks to await payment. 
Paypal

Paypal@mfd.net

NSF Cheques
Oops! We all make mistakes and MFD is very understanding, however, be prepared to pay $25.00 on all NSF cheques.

Sale Items 
While we would never send out a badly damaged or crushed box unless it was described as such, we do not guarantee box condition of sale items. All dolls are NRFB (never removed from box) and are shipped with the same care as regular priced merchandise. All sale items are considered final sales, sorry no returns or exchanges.

Prepayment & Layaways
We are more than happy to set up individual prepayment plans for customers. We can also provide layaway plans on regular priced merchandise providing the orders totals $100 before shipping & taxes - sale items are not included. Layaway payments can be made in 2-3 equal payments not exceeding a 3 month duration. Pricing of items at the time the layaway is set up is firm. A valid credit card must be given when the order is placed even when paying by cheque. It is the customer’s responsibility to make sure that the funds are available on their predetermined charge date. If paying by cheques, post dated cheques totaling the full amount of the layaway  should be sent in when the layaway is set up. If cheques are late arriving or NSF, your credit card will automatically be charged. If a scheduled charge is declined, we will attempt to contact the customer once. If a payment is missed, we will cancel the layaway and put a credit note, less a 35% restocking fee, on file for you to use towards a further purchase. Layaway orders cannot be changed or extended. We agree to hold dolls for layaway orders and the customer agrees to all rules of the layaway agreement. 

 

Shipping Domestic and US

We generally ship via UPS (or Post).

Canadian & US Orders outside the GTA (Greater Toronto Area)

  • $18.00 for single doll orders.  
  • Multi-doll order $15.00 for the first doll, plus $3.00 for each additional doll per shipping carton.

GTA Rates

  • $14.00 for single doll orders.
  • Multi-doll order $12.00 for the first doll plus $2.00 for each additional doll per shipping carton.  

Additional Shipping Information:

  • Shipping is based on the number of dolls that are actually being shipped at one time, not the number of dolls in the original order.
  • All shipping rates include insurance. 
  • We reserve the right to use UPS or Post at our discretion based on what is more economical for the individual order.  
  • People living in UPS extended areas will be contacted with shipping options and prices.

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Small Item Shipping
Wigs and other small items can usually be shipped in a bubble envelope via Post for only a few dollars and shipping will be quoted when order is placed. (Doll stands cannot be shipped in a bubble envelope.)


Hawaii, Alaska and Puerto Rico 
Shipping to Hawaii, Alaska, Puerto Rico US Territories, Yukon and the Northern Territories will be quoted when the order is placed. 

Shipping Times 
Within Canada and the Continental US shipping UPS usually takes about 3-5 business days, but please allow at least one week for delivery. 

 
Shipping Overseas 
Overseas shipping quotes will be given when an order is placed. Overseas customers are responsible for taxes, duty and brokerage where applicable within their own country. No additional taxes or duties are charged from My Favourite Doll. Invoicing for new customers are in US funds unless otherwise requested however, please note that the required customs forms that we fill out will be shown in Canadian dollars. We ship worldwide and will not falsify customs documents by lying about the value of the contents. All shipping rates include insurance. Please carefully read all shipping quotes as some shipping services include tracking, some do not.


Returns
We want our customers to have complete satisfaction with all transactions, including returns. It is therefore important that you read our Return Policies to avoid any misunderstandings. It is the customer’s responsibility to check merchandise upon receipt, including dolls in sealed boxes.

You must call for return authorization and shipping instructions within 2 days of receiving your merchandise. Unauthorized returns, COD's or failure to comply with our return instructions will not be accepted. Returns are generally not a problem, but we do reserve the right to refuse them. Any charges incurred, such as brokerage fees due to shipping via courier, will be charged back to the customer. You are responsible for the product until it is back in our hands, so please insure it. It is the responsibility of the purchaser to read all company policies listed on this page prior to ordering and or returning merchandise. All returns must have an RA# from MFD. 

Returns for Product Damaged in Shipping 
Damaged merchandise? No problem. Call us immediately and we will instruct you on how to return the parcel. You must include the original shipping carton or we cannot accept the return. Return postage for product damaged during shipping will be paid by us. We reserve the right to refuse issuing credit for product and shipping costs if we feel that the items were not actually damaged during shipping. All returns must be sent by surface mail. We will not credit customers’ back for charges incurred for brokerage, courier, airmail etc. unless we agreed to it when authorization was given. All of our staff is educated on return authorization so we will not accept the excuse that wrong instructions were given when improper or unauthorized returns come in. Our policies are clearly printed  in our catalogue and here on our web site. We will not accept returns if dolls have been removed from the box, unless authorized. All returns must come to us with an MFD RA#.

Shipping Changes
It is the customer’s responsibility to advise us of all address changes. Any parcels that are rerouted to another address while in transit are charged an $8.50 service charge. This is per UPS, not MFD. If the parcel needs to be rerouted due to a fault of MFD, the customer will not be billed for the service charge. If the customer has given us an incorrect address, have not contacted us with an updated address or have contacted UPS themselves to have a parcel rerouted, the service charged will be billed to the customer. 

Pricing and availability dates are subject to change without notice.

Updated January 2012

Thank You