Shipping & Returns

  Shipping & Returns
It is the responsibility of the purchaser to read all company policies listed on this page prior to ordering and or returning merchandise.

My Favourite Doll Inc, in business since 1994!


 

Shipping Domestic and US

We generally ship via UPS (or Post).

Canadian & US Orders outside the GTA (Greater Toronto Area)

  • $18.00 for single doll orders.  
  • Multi-doll order $15.00 for the first doll, plus $3.00 for each additional doll per shipping carton.

GTA Rates

  • $14.00 for single doll orders.
  • Multi-doll order $12.00 for the first doll plus $2.00 for each additional doll per shipping carton.  

Additional Shipping Information:

  • Shipping is based on the number of dolls that are actually being shipped at one time, not the number of dolls in the original order.
  • All shipping rates include insurance. 
  • We reserve the right to use UPS or Post at our discretion based on what is more economical for the individual order.  
  • People living in UPS extended areas will be contacted with shipping options and prices.

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Small Item Shipping
Wigs and other small items can usually be shipped in a bubble envelope via Post for only a few dollars and shipping will be quoted when order is placed. (Doll stands cannot be shipped in a bubble envelope.)


Hawaii, Alaska and Puerto Rico 
Shipping to Hawaii, Alaska, Puerto Rico US Territories, Yukon and the Northern Territories will be quoted when the order is placed. 

Shipping Times 
Within Canada and the Continental US shipping UPS usually takes about 3-5 business days, but please allow at least one week for delivery. 

 
Shipping Overseas 
Overseas shipping quotes will be given when an order is placed. Overseas customers are responsible for taxes, duty and brokerage where applicable within their own country. No additional taxes or duties are charged from My Favourite Doll. Invoicing for new customers are in US funds unless otherwise requested however, please note that the required customs forms that we fill out will be shown in Canadian dollars. We ship worldwide and will not falsify customs documents by lying about the value of the contents. All shipping rates include insurance. Please carefully read all shipping quotes as some shipping services include tracking, some do not.


Returns
We want our customers to have complete satisfaction with all transactions, including returns. It is therefore important that you read our Return Policies to avoid any misunderstandings. It is the customer’s responsibility to check merchandise upon receipt, including dolls in sealed boxes.

You must call for return authorization and shipping instructions within 2 days of receiving your merchandise. Unauthorized returns, COD's or failure to comply with our return instructions will not be accepted. Returns are generally not a problem, but we do reserve the right to refuse them. Any charges incurred, such as brokerage fees due to shipping via courier, will be charged back to the customer. You are responsible for the product until it is back in our hands, so please insure it. It is the responsibility of the purchaser to read all company policies listed on this page prior to ordering and or returning merchandise. All returns must have an RA# from MFD. 

Returns for Product Damaged in Shipping 
Damaged merchandise? No problem. Call us immediately and we will instruct you on how to return the parcel. You must include the original shipping carton or we cannot accept the return. Return postage for product damaged during shipping will be paid by us. We reserve the right to refuse issuing credit for product and shipping costs if we feel that the items were not actually damaged during shipping. All returns must be sent by surface mail. We will not credit customers’ back for charges incurred for brokerage, courier, airmail etc. unless we agreed to it when authorization was given. All of our staff is educated on return authorization so we will not accept the excuse that wrong instructions were given when improper or unauthorized returns come in. Our policies are clearly printed  in our catalogue and here on our web site. We will not accept returns if dolls have been removed from the box, unless authorized. All returns must come to us with an MFD RA#.

Shipping Changes
It is the customer’s responsibility to advise us of all address changes. Any parcels that are rerouted to another address while in transit are charged an $8.50 service charge. This is per UPS, not MFD. If the parcel needs to be rerouted due to a fault of MFD, the customer will not be billed for the service charge. If the customer has given us an incorrect address, have not contacted us with an updated address or have contacted UPS themselves to have a parcel rerouted, the service charged will be billed to the customer. 

Pricing and availability dates are subject to change without notice.

Updated January 2012

Thank You