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Shipping & Returns

Shipping & Returns

It is the responsibility of the purchaser to read all MFD policies
prior to ordering and or returning merchandise.
Please see our
Ordering Policies for additional information.

My Favourite Doll Inc, in business since 1994!

 

All orders will be sent to the “Ship-To” address on your on-line order form, not the address on your Paypal account.

 

We generally ship via UPS but Post is available upon request.

We reserve the right to use UPS or Post at our discretion based on what is more economical for the individual order.

Shipping -  Canada & US
$20 for the first doll plus $3 for each additional doll per shipping carton.
 

Shipping -  Ontario, Canada
$18 for the first doll plus $3 for each additional doll per shipping carton. (May not apply to all Northern areas.)

Shipping - GTA (General Toronto Area)
$15.00 for the first doll plus $2 for each additional doll per shipping carton.

Our flat rates are based on 12" dolls. Larger dolls and oversized items, such as Gift Sets, add $3-$5.

Doll Stands - 1 Dozen Doll stands generally count as a Single Doll for shipping.

Shipping - Hawaii, Alaska and Puerto Rico 
Shipping to Hawaii, Alaska, Puerto Rico US Territories, Yukon and the Northern Territories will be quoted when the order is placed.
Payment is not processed until you have authorized the shipping cost.

Additional Shipping Information
Shipping is based on the number of dolls that are actually being shipped at one time, not the number of dolls in the original order.
All US/Canada shipping rates include insurance.
We reserve the right to use UPS or Post at our discretion based on what is more economical for the individual order.
People living in UPS extended areas will be contacted with shipping options and prices.

Small Item Shipping
Small items can usually be shipped in a bubble envelope via Post for only a few dollars and shipping will be quoted when order is placed. (Doll stands cannot be shipped in a bubble envelope.)

Shipping Times 
Within Canada and the Continental US shipping UPS usually takes about 3-5 business days, but please allow at least one week for delivery.

Overseas Shipping
Overseas shipping quotes for in-stock items will be emailed to you after your order is placed (shipping quotes can take 1-2 business days). Your credit card or paypal account will not be billed until you agree to the cost of shipping. (We will hold dolls for 48 hours for you confirm shipping method/costs.)

We are unable to confirm shipping costs on pre-ordered dolls until they are in stock and ready for shipping. If you would like a shipping estimate prior to pre-ordering, please contact us. Otherwise we assume overseas customers have some knowledge of shipping costs when ordering and are subject to the same deposit & cancellation policies as Canadian & US customers.

Overseas customers are responsible for taxes, duty and brokerage where applicable within their own country.

No additional taxes or duties are charged from My Favourite Doll.

Overseas customers are billed in US funds  however please note that the required customs forms that we fill out will be shown in Canadian dollars. We ship worldwide and will not falsify customs documents by lying about the value of the contents.

Please carefully read all shipping quotes as some shipping services include tracking & insurance, some do not.

We are happy to debox dolls for shipping to reduce weight/size of shipment. Dolls & contents are removed from the manufacturer’s boxes and repacked into a smaller shipping box.

Tracking information through Canada Post is not as informative as courier companies such as UPS. Once the parcel enters a foreign country the tracking information ends through Canada Post.

Small Pak Services has a size/weight restriction so generally this is an option only when shipping 1-3 dolls.

Small Pak Service is the most economical shipping method but Insurance is NOT available for this service. The customer takes full responsibility if the parcel is lost or damaged during transit and will not be reimbursed or refunded.  Having said this, Small Pak Service has been extremely reliable and is our most popular shipping option among overseas customers.

Shipping Sample Chart

This chart shows shipping options with estimates of approximate shipping costs to 3 different countries. This is a guideline only. Your order will be individually quoted to determine exact shipping costs.

  Australia Chile Russia
Express Post
Includes tracking number & insurance. 
$114.00 $125.00 $114 Air (Express N/A)
Surface Mail
Includes tracking number & insurance but can take up 3 MONTHS to arrive.
$61.00 $64.00 $64.00
Small Pak Air with Tracking
No Insurance.
$86.00 N/A N/A
Small Pak Air
No Tracking. No Insurance.
$61.00 $66.00 $66.00
Small Pak Surface
No Tracking. No Insurance and can take up 3 MONTHS to arrive.
$28.00 $29.00 $29.00
Express Post - DEBOXED
Includes tracking number & insurance. 
$56.00 $91.00 $79 Air (Express N/A)
Surface - DEBOXED
Includes tracking number & insurance but can take up to 3 MONTHS to arrive.
$49.00 $50.00 $51.00
Small Pak Air with Tracking - Deboxed
No Insurance
$54.00 N/A N/A
Small Pak Air - DEBOXED
No Tracking. No Insurance.
$22.00 $22.00 $23.00
Small Pak Surface - DEBOXED
No Tracking. No Insurance and can take up 3 MONTHS to arrive.
$12.00 $12.00 $12.00
       
*N/A - Not available      

 

Manufacturers Defective Product
Defective product is rare, but should you happen to receive a doll with a problem, both Integrity Toys and Tonner Dolls would prefer that you contact them directly. It is important for the manufacturer to be able to track problems and both companies have excellent facilities to deal with defective product or missing parts. Please feel free to contact our Customer Service info@mfd.net if you need any assistance or questions.
Integrity Toys Patient Care
  http://www.integritytoys.com/page/contact/product_issues
Tonner Doll Hospital
   http://www.tonnerdoll.com/doll-hospital

Returns
We want our customers to have complete satisfaction with all transactions, including returns. It is therefore important that you read our Return Policies to avoid any misunderstandings. It is the customer’s responsibility to check merchandise immediately upon receipt, including dolls in sealed boxes.

You must call for return authorization and shipping instructions within 2 days of receiving your merchandise. Unauthorized returns, COD's or failure to comply with our return instructions will not be accepted. Returns are generally not a problem, but we do reserve the right to refuse them. Any charges incurred, such as brokerage fees due to shipping via courier, will be charged back to the customer. You are responsible for the product until it is back in our hands, so please insure it. It is the responsibility of the purchaser to read all company policies listed on this page prior to ordering and or returning merchandise. All returns must have an RA# from MFD.

Returns for Product Damaged in Shipping 
Damaged merchandise? No problem. Call us immediately and we will instruct you on how to return the parcel. You must include the original shipping carton or we cannot accept the return. Return postage for product damaged during shipping will be paid by us. We reserve the right to refuse issuing credit for product and shipping costs if we feel that the items were not actually damaged during shipping. All returns must be sent by surface mail. We will not credit customers’ back for charges incurred for brokerage, courier, airmail etc. unless we agreed to it when authorization was given. All of our staff is educated on return authorization so we will not accept the excuse that wrong instructions were given when improper or unauthorized returns come in. We will not accept returns if dolls have been removed from the box, unless authorized. All returns must come to us with an MFD RA#.

Shipping Changes
It is the customer’s responsibility to advise us of all address changes. Any parcels that are rerouted to another address while in transit are charged an $15.00 service charge. This is per UPS, not MFD. If the parcel needs to be rerouted due to a fault of MFD, the customer will not be billed for the service charge. If the customer has given us an incorrect address or have contacted UPS themselves to have a parcel rerouted, the service charged will be billed to the customer.

All orders will be sent to the “Ship-To” address on your on-line order form, not the address on your Paypal account.

Pricing and availability dates are subject to change without notice.

Updated February 2014

Thank You